Refund Policy
Returns Eligibility
We accept returns within 30 days of delivery for items that are:
- Unused and in original condition
- In their original packaging
- Accompanied by proof of purchase
- With all tags and labels attached
Non-Returnable Items
The following cannot be returned:
- Opened cosmetics or skincare products
- Personal care items (for hygiene reasons)
- Gift cards
- Items marked as “Final Sale”
How to Return an Item
- Initiate your return through our Returns Portal
- Package items securely in original packaging
- Include all original accessories and documentation
- Attach the prepaid return label (where applicable)
- Drop off at your nearest post office
Refund Processing
- Refunds are issued to the original payment method
- Allow 5-7 business days after we receive your return
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility
Exchanges
For size or shade exchanges:
- Return the original item following standard procedure
- Place a new order for the desired item
We recommend ordering replacements before returning to ensure availability
Damaged or Defective Items
If you receive a faulty product:
- Contact us within 48 hours via our Support Form
- Include photos of the damage/defect
- We’ll provide a prepaid return label if applicable
International Returns
International customers must:
- Cover return shipping costs
- Declare packages as “Returned Goods”
- Be aware refunds exclude original shipping fees
Store Credit Option
You may choose store credit instead of a refund:
- Issued immediately upon return processing
- Never expires
- Can be used for future purchases
Holiday Policy
Extended return window for purchases made:
- November 15 – December 24 (returns accepted until January 15)
- Standard return conditions apply
Return Status
Track your return through our Order Tracker
Need Help?
Visit our Returns FAQ for additional information